Refund & Return Policy

Effective Date: 10/10/25

At MAWAXEO, we want you to be completely satisfied with your purchase. If you are not satisfied, our refund and return policy is designed to make the process simple and straightforward.

1. Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unworn or unused
Have all original tags
Be in its original packaging
Include your receipt or proof of purchase

Items that do not meet these conditions will not be accepted.

3. How to Start a Return

To start a return:

Contact us at here.
If your return is approved, we will provide:
- A return shipping label
- Instructions on how and where to send your package

Important: Items sent back without prior approval will not be accepted.

4. Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

5. Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns for:

Sale items
Used items

6. Exchanges

The fastest way to get the item you want is to return your current item and, once the return is approved, place a new order for the desired item.

7. Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved or not.

If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us here.